At capturegearstore.com, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our returns and refunds policy below.
Return Eligibility
Customers may request a return within 7 days of receiving the product. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items
Products that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return. Items missing original packaging or accessories may also not be accepted.
Return Process
To initiate a return, you must contact us within the 7-day return period at [email protected] with your order details and reason for return. Once approved, instructions will be provided for returning the item.
Inspection and Approval
After we receive the returned item, it will be inspected within 3–5 business days. If the return is approved, we will proceed with the refund process.
Refund Process
Refunds are processed within 5–7 business days after approval. Since we offer Cash on Delivery (COD), refunds will be issued via bank transfer or another mutually agreed method.
Damaged or Defective Items
If you receive a damaged or defective product, you must report it within 48 hours of delivery with proof (such as photos or videos). Eligible cases will receive a replacement or full refund.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at [email protected] for assistance.
Contact Us
For any questions regarding returns or refunds, please contact:
Email: [email protected]